Frequently Asked Questions
Everything you need to know about choosing the perfect carpet for your home.
Do you offer professional measurement services?
Yes, we provide a free home measurement service to ensure your new carpet fits perfectly and to minimize waste. You can book an appointment through our website or by calling your local store.
How long does delivery and installation take?
Standard delivery for in-stock items typically takes 3-5 business days. If you have booked professional fitting, our team will coordinate a date that works for you, usually within two weeks of your purchase.
Can I request carpet samples before buying?
Absolutely. We offer up to four free samples delivered to your door so you can see how the colors and textures look in your own lighting before making a final decision.
What is your return policy for cut-to-size carpets?
Because carpets are cut to your specific room dimensions, we cannot accept returns unless the product is faulty. We highly recommend utilizing our free sample service and professional measuring to ensure satisfaction.
Do you provide underlay and gripper rods?
Yes, we stock a wide range of high-quality underlays and accessories. You can add these to your order during checkout to improve the lifespan and comfort of your new carpet.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer interest-free credit options for qualifying purchases to help spread the cost of your home renovation.